Privacy Policy

Vignobles Faure is committed to protecting your privacy. Please contact us at contact[at]vignoblesguillaumebergeon.fr if you have any questions or problems regarding the use of your personal data and we will be happy to assist you.

By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.

Definitions used in this policy
The data protection principles we follow
What are your rights regarding your personal data
What personal data we collect about you
How we use your personal data
Who else has access to your personal data
How we secure your data
Information on cookies
Contact information

Personal data – any information relating to an identified or identifiable natural person.
Treatment – any operation or set of operations which is performed on personal data or sets of personal data.
Person concerned – a natural person whose personal data are processed.
Child – a natural person under the age of 16.
We/us – Vignobles Faure

We are committed to the following data protection principles:

Processing is lawful, fair and transparent. Our processing activities have a legal basis. We always consider your rights before processing personal data. We will provide you with information on data processing on request.
Processing is limited to the purpose. Our processing activities correspond to the purpose for which the personal data were collected.
Processing is done with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
The processing is limited in time. We will not keep your personal data longer than necessary.
We will do our best to ensure the accuracy of the data.
We will do our best to ensure the integrity and confidentiality of the data.

The data subject has the following rights:

Right to information – this means that you have the right to know whether your personal data is being processed; what data is collected, where it is obtained and why and by whom it is processed.
Right of access – this means that you have the right to access the data collected from or about you. This includes your right to request and obtain a copy of your personal data that has been collected.
Right of rectification – this means that you have the right to request the rectification or deletion of your personal data that is inaccurate or incomplete.
Right to erasure – this means that, in certain circumstances, you can request that your personal data be deleted from our records.
Right to restrict processing – i.e. where certain conditions apply, you have the right to restrict the processing of your personal data.
Right to object to processing – this means that in some cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
Right to object to automated processing – this means that you have the right to object to automated processing, including profiling, and not to be subject to a decision based solely on automated processing. This right you can exercise whenever a result of profiling produces legal effects concerning you or significantly affecting you.
Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if possible, in the form of a direct transfer from one processor to another.
Right to complain – if we refuse your request for access rights, we will tell you why. If you are not satisfied with the way your request has been handled, please contact us.
Right to assistance from the supervisory authority – this means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
Right to withdraw consent – you have the right to withdraw any consent given for the processing of your personal data.

Information you have provided to us
This may include your email address, name, billing address, home address, etc. – This may include your email address, name, billing address, home address, etc., primarily information needed to deliver a product/service to you or to enhance your customer experience with us. We store the information you provide to us so that you can make comments or perform other activities on the website. This information includes, for example, your name and email address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, information about your shopping cart, your IP address, your purchase history (if any), etc. This information is used to improve your customer experience. This information is used to enhance your customer experience. When you use our services or view content on our website, your activities may be recorded.

Information from our partners
We collect information from our trusted partners by confirming that they have legal grounds for providing it to us. This is either information you have provided to them directly or information they have collected about you for other legal reasons. See a list of our partners here.

Publicly available information
We may collect information about you that is publicly available.

We use your personal data to :

provide you with our service. This includes, for example, registering your account, providing you with other products and services you have requested, providing you with promotional items at your request and communicating with you in connection with those products and services, communicating and interacting with you and notifying you of changes to any service.
improve your customer experience;
to fulfil a legal or contractual obligation;
notify you as soon as an offer can be matched to your request.

We use your personal data for legitimate reasons and/or with your consent.

For the purpose of concluding a contract or fulfilling contractual obligations, we process your personal data for the following purposes

to identify yourself;
to provide you with a service or to send/offer you a product;
to communicate either for sales or billing purposes.

On the basis of a legitimate interest, we process your personal data for the following purposes

to send you personalised offers* (from us and/or our carefully selected partners);
to administer and analyse our customers (behaviour and purchase history) in order to improve the quality, variety and availability of products/services offered/provided;
to conduct customer satisfaction surveys.

Until you inform us otherwise, we consider that our legitimate interest is to offer you products/services that are similar or identical to your purchase history/browsing behaviour.

With your consent, we process your personal data for the following purposes

to send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes for which we have requested your consent.

We process your personal data in order to fulfil the obligations arising from the law and/or to use your personal data for the options provided by law. We reserve the right to anonymise the personal data collected and to use this data. We will only use data outside the scope of this policy if it is anonymised. We will retain your billing information and other information collected about you for as long as is necessary for accounting purposes or to meet other obligations under the law, but no longer than the “lifetime” of the personal data as defined by the CNIL

We may process your personal data for additional purposes not listed here, but which are compatible with the original purpose for which the data was collected. In doing so, we will ensure that:

the link between the purposes, context and nature of the personal data is appropriate for further processing;
further processing would not adversely affect your interests and
there would be an appropriate guarantee for the treatment.

We will inform you of any further processing and its purpose.

We do not share your personal data with strangers. In some cases, your personal data is shared with our trusted partners to enable the provision of the service or to improve your customer experience.

We only work with processing partners who are able to provide an adequate level of protection for your personal data. We disclose your personal data to third parties or officials where we are legally obliged to do so. We may disclose your personal data to third parties if you have consented to this or if there are other legal grounds.

We do our best to ensure the security of your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymity and pseudonymity where appropriate. We monitor our systems for vulnerabilities and attacks.

While we do our best, we cannot guarantee the security of information. However, we are committed to informing the relevant authorities in the event of a data breach. We will also inform you if your rights or interests are threatened. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a breach.

If you have an account with us, please note that you must keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements and gather information about users. This is done in order to personalise and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store information that is used to help make the sites work. Only we have access to the cookies created by our website. You can control your cookies at the browser level. If you choose to disable cookies, you may not be able to use certain features.

We use cookies for the following purposes:

Necessary cookies – these cookies are necessary for you to be able to use some of the important features of our website, such as logging in. These cookies do not collect any personal information.
Functionality cookies – these cookies provide features that make using our service more convenient and allow us to provide more personalised functionality. For example, they may remember your name and email address in comment forms so that you do not have to re-enter this information the next time you comment.
Analytical cookies – these cookies are used to track the use and performance of our website and services
Advertising cookies – these cookies are used to serve ads that are relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the permission of the website operator. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often, targeting or advertising cookies are linked to the site features provided by the other organisation.

You can delete cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy-enhancing platform such as optout.aboutads.info or youronlinechoices.com. For more information on cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic to our website. Google has its own privacy policy which you can read here. If you wish to opt out of Google Analytics tracking, visit the Google Analytics opt-out page.

Supervisory Authority

We reserve the right to change this privacy policy.
It was last modified on 25 September 2020.

Privacy Policy

Table of contents

Definitions

Data protection principles

Rights of the person concerned

The data we collect

How we use your personal data

Who else can access your personal data

How we secure your data

Children

Cookies and other technologies we use

Contact information

Changes to this Privacy Policy